Cancellations, No-Shows, and Late Policy

Our goal is to provide quality, individualized care in a timely manner. “No-shows”, and late cancellations inconvenience those individuals who are prompt and expect their services in a timely manner. We would like to inform you of our policy regarding tardiness and missed appointments. This policy enables us to efficiently utilize the limited time we have to service our faithful Goddesses. 

Late Policy

We want to be available for your needs and the needs of all of our clients. Here at Sugar N Henna, the culture is: Early is on time, on time is late, and late just doesn’t happen! Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for late arrivals as well.  As of January 1st, 2023 the late policy is as follows: [this is only for clients who have called or texted to communicate that they are running late. if we do not receive communication from you by the time of your appointment, it will be considered a no-call, no-show.]

5+ minutes late- $10 added to appointment price

5-10 minutes late- $20 added to appointment price

10-15 minutes late- $30 added to appointment price.

15+ minutes late- appointment is forfeited and FULL APPOINTMENT PRICE WILL BE CHARGED.

No-Show Policy

When a client does not show up for a scheduled appointment, another client loses an opportunity to be treated efficiently, and we lose the opportunity for that revenue plus gratuity.  Due to Elle living in Miami (since 1/2022) and coming into town monthly, the time she can service you is extremely limited.  As of January 1st, 2023 there will be a fee of $50 fee assessed if we receive a call to RESCHEDULE an appointment in less than 48 hours in advance of the scheduled day and time. *PLEASE NOTE* the reschedule must be within the same month. If appointment is cancelled or rescheduled in the following month, THE FULL APPOINTMENT COST WILL BE CHARGED TO CREDIT CARD ON FILE. Client can also Zelle the amount to: elle @sugarbyelle.com.

A “no-show” is someone who misses an appointment without cancelling it or notifying us within the proper timeframe. A failure to be present at the time of a scheduled appointment will be recorded as a “no-show”.

• First Missed Appointment: The FULL price of session will charged to your account, and the client may be denied future service. 
• Second Missed Appointment: FULL  price will be charged and since we do not enjoy charging guests for services NOT rendered, we reserve the right to deny services after the second missed appointment, regardless of any advanced notice.